Crowd Analytics | SkyFii

Skyfii Crowd Management Toolkit

Skyfii’s crowd analytics solution provides granular, real-time metrics of: 

  • Guest and staff journey patterns
  • Occupancy
  • Busiest times/days
  • Asset utilization

In order to optimize customer experiences, it is essential to better understand product, asset, or staff interactions within a venue. Skyfii’s crowd management toolkit provides the necessary analytics so our customers can understand what is happening in their venues in real time. This enables them to be better informed to increase efficiency and profitability while improving customer experience.

Key features of this solution include:

  • Determine patterns of customer and staff behavior
  • Understand real time occupancy and trigger staff alerts as needed
  • Provide predictive queue and wait times
  • Reduce customer wait times and congestion
  • Improve inventory management
  • Optimize space and staff

Skyfii is a global technology company that helps organizations use data to streamline operations and improve the experiences of millions of customers every day. Skyfii is GDPR and CCPA compliant, ISO 27001 certified, and trusted in over 10,000+ venues on five continents.

Use Cases

  • Real time monitoring - Accurately monitor live occupancy, congestion, visitor flow, and estimated wait times.
  • Automated staff alerts - Automatically alert staff when congestion is detected in an area, occupancy limits are being reached, or queues need attention or redirection.
  • Data-driven communication tools - Keep customers informed of expected wait times or more efficient journey times using digital signage.
  • Asset utilization - Understand real time utilization of assets like kiosks, service desks, and common use equipment.

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Frequently Asked Questions

No, if Meraki Wireless and MV cameras are already present.
The timeframe will vary depending on various factors. It can take a few hours up to a few days.