Hospitality RTLS Solutions

Safety & convenience for customers and staff

Ensure the safety & convenience for customers and staff as people return to social activities.

  • Cruise ships use AiRISTA Flow Social Distancing & Contact Tracing to prevent infection and spread.
  • Wireless ID worn by guests provides access to guest rooms and other amenities. 
  • Panic buttons worn by hotel Guest Room Attendants alert to duress situations as cities and states mandate their use.

Use Cases

  • Social Distancing & Contact Tracing - Tags alert when other tags come within a prescribed distance. - Once the prescribed duration is met, the contact is stored on the tag Tags upload their history of stored contacts to the server when near a Meraki access point. - Contact tracing is instantaneous from the portal's user interface.
  • Hotel Guest Room Attendant Panic Button - Cities and entire states are requiring panic buttons to keep Guest Room Attendants safe - Integrated with Meraki BLE infrastructure, the solution works out of the box with no additional infrastructure.
  • Wireless ID Guest Key - As experts in passive RFID, AiRISTA Flow has worked with customers for custom tags that embed RFID chips on the tag for things like access to guest rooms.

Gallery & Videos

Customer Results

IHG Marketplace offers Panic Button for GRAs

The AiRISTA Flow Panic Button solution uses the BLE radio in Meraki APs for precise location. Using their Meraki infrastructure, IHG eliminated the need for additional BLE beacons making the solution inexpensive and deployed by local staff. Guest Room Attendants where a badge or wrist strap which creates an alert when in distress at the push of a button. Responders are directed to the location for help in real time.

Crowne Plaza Times Square Deploys Panic Button

"AiRISTA Flow provided solutions when previous providers failed to get the task completed on time! The creativity and partnership all within the identified budget proved to be a resounding success with our RTLS system at the property. The work provided by the Director of Project Engineering, was second to none – timely, collaborative and professional at all times." Mark Sanders, Managing Director, Crowne Plaza Times Square

Frequently Asked Questions

The AiRISTA Flow implementation of BLE provides not only beaconing of an outbound signal, but it also scans (listens) for other BLE devices. The stronger the signal received from another tag, the closer the tag. Once the dB threshold representing six feet is met, we alert the individual and record the ID of the other tag. The AiRISTA Flow tags can be configured over the air. For example, if safe distancing recommendations change, the tags can be remotely configured to the new distance settings. Phone apps represent a challenge since antenna designs are unique and dB levels differ at six feet. AiRISTA Flow uses patented technology to normalize the effect across mobile phone vendors.
RF signals are effected when passing through water, and because our bodies are 60% water, they impede the signal. However, AiRISTA Flow has several patents that account for body position and interference. Although the result is not perfect, the impact is reduced. When considering body position, a tag worn on the wrist will ben less impeded than a tag worn on the chest for example.
To speed deployment and keep costs down, your Meraki Wi-Fi network is typically used to communicate to the cloud based software platform. The BLE+Wi-Fi tags communicate directly with Wi-Fi access points. BLE tags can communicate with Meraki access points that support BLE. Once contacts are uploaded to the portal, the portal returns an acknowledgement to the tag ensuring contacts are not missed.
To keep costs down, the A1 tag is typically used for GRAs. The A1 is BLE-only and can be worn as a pendant, key fob, or wrist strap. The B4n has more functionality and is typically worn by responders (managers, security staff). The B4n has a display to receive messages and 2 programable buttons to indicate things like "on my way" or "I need escalation".
The A1 tag for GRAs uses a field replaceable coin cell battery. Depending on the configuration settings, the battery should last over 6 months. The B4n has an internal battery that is recharged weekly using a USB charging cable or a gang charger.