Local Measure Engage

Contactless Engagement

One-to-one social messaging solution for operations teams to manage incoming WhatsApp, Facebook Messenger & Twitter conversations via a single inbox.

Customer service made simple

As contactless engagement becomes more important due to COVID-19, Local Measure enhanced its inbound digital messaging solution Engage to include WhatsApp and Twitter in addition to Facebook Messenger. It helps businesses improve customer service by offering digital service channels while also making guests and visitors feel safer through contactless service.

 

Local Measure Engage is a one-to-one social messaging solution for operations teams to manage incoming customer conversations across WhatsApp, Facebook Messenger and Twitter via a single messaging inbox. It provides an easy and efficient way for frontline staff to respond to customers’ direct messages, without using social login credentials.

Benefits:

  • Improve customer experience: Offer customers more convenient ways to engage with your business 24/7 via the world’s leading social media messaging apps.
  • Simplify customer service: Manage incoming customer conversations across WhatsApp, Facebook Messenger and Twitter via a single messaging inbox.
  • Increase productivity: Improve the efficiency of your frontline operations team by tracking key performance metrics.

Capabilities:

  • Single messaging inbox - manage incoming customer conversations across multiple messaging apps including WhatsApp, Facebook Messenger and Twitter
  • Conversation management - add notes and mark conversations as actioned once resolved
  • Customer profiles - see prior conversation history to personalize responses
  • Alerts and notifications - deliver push notifications to staff to alert them to new conversations
  • Reporting - track total inbound conversations, median first response time and median time to action responses to monitor performance
  • Mobile app - respond to direct messages on the go using the Local Measure iOS or Android app

Use Cases

  • Accelerate response times during a crisis
  • Improve customer experience in the digital age
  • Offer an omni-channel service approach

Frequently Asked Questions

Most of Local Measure’s current customers are spread across Hospitality, Retail, Finance and Education.
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Local Measure is a global company with offices in Sydney, Singapore, Barcelona, Miami and Phoenix.