Local Measure Pulse
The simplest way to increase customer satisfaction
Local Measure Pulse is the simplest way to increase customer satisfaction scores. Collect real-time customer feedback from within your venue and take immediate action to improve customer experience using our Pulse feedback tool.
PREVENT NEGATIVE REVIEWS BEFORE THEY HAPPEN
- Get real-time customer feedback at your venue. Fix service issues on the spot with a single-question emoji survey to understand how your customer’s experience is going.
- Make it easy for customers to give feedback. Allow customers to leave feedback as part of your WiFi login flow, via QR code or a survey link embedded in an email or live chat.
- Turn your biggest advocates into loyalty members. Encourage customers that leave positive feedback to opt-in to your loyalty or marketing programs during the survey flow.
GAIN INSIGHTS TO OPTIMIZE YOUR CUSTOMER EXPERIENCE
- Easily identify your top and bottom performing venues. View your group’s average pulse scores by location to identify where you need to improve customer experience.
- Uncover key themes and trends. Track keywords to better understand what's driving positive or negative customer sentiment across your venues.
- Get to know your customers better. View rich customer profiles that capture all pulse feedback over time to better understand customers' preferences.
MAKE IT EASY FOR STAFF TO ACTION FEEDBACK
- Proactively notify staff of customer feedback. Send push notifications and alerts so frontline staff can respond quickly to any negative customer feedback.
- Empower staff to close the feedback loop. Make it easy for staff to collaborate, add notes to survey responses and mark customer feedback as actioned via the Pulse feedback inbox.
- Automate workflows to save staff time. Set up auto-replies for survey responses to acknowledge customer feedback and proactively seek additional comments.
Up to 280% Return On Investment based on Forrester Consulting Study.
- Identify customers and visitors who are in your venue
- Learn about customers who haven’t transacted with you directly, based on Wi-Fi sign-ons, social communications or during-stay feedback
- Capture feedback regularly and unobtrusively during the customer’s visit
- Integrate insight with existing CRM to grow rich customer profiles
- See customer history and engagement across all locations in your brand
- Engage customers with personalized offers and invitations
Gallery & Videos
Delivering Customer Wi-Fi and Business Intelligence for Virgin Hotels
The Virgin brand is well known for its rock n’ roll heritage and being a consumer champion, so naturally the brand’s first hotel had to set a high bar. With young, tech-savvy guests to serve, the team knew that fast, free Wi-Fi had to be on offer but it also needed to deliver ROI for the hotel.
Launching one of Britain's oldest amusement parks into the 21st century
- Dreamland sought to renew the visitor experience including Wi-Fi connectivity and the way staff interact with visitors on social media.
- The park installed 24 Wi-Fi access points and paired it with Local Measure’s social sign-on and customer intelligence to gain real time insights. See the full story here.