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PagerDuty Platform for Action

Automation IT Service Management Tools

The platform for real-time operations empowers over 10,500 organizations globally to deliver excellent customer experiences and accelerate innovation

Meraki Security Appliance Meraki Switching Meraki Wireless

The Leader in Digital Operations Management

Real-time operations originates in DevOps. It’s where every team and team member, department, and leader can be involved, informed, and aligned around the best plan of action when seconds matter. It creates better ways to leverage information and technology to empower teams to act in real time and tie their efforts to positive outcomes and business value.

In the digital world, real-time operations helps organizations detect issues and opportunities, orchestrate teams, automate work, and drive learning. Unlike queued, non-real-time work that can wait, real-time work is required when seconds count because problems must be resolved before customers are impacted.

This new way of working transforms real-time signals into opportunities to deliver excellent customer experiences, increase productivity, and accelerate innovation.

Use Cases

  • INTELLIGENT ALERT NOTIFICATION- PagerDuty enables customers to get Meraki alerts into the right hands so staff can respond quickly. Now, instead of multiple people checking a single inbox, PagerDuty notifies the right teams, who can immediately start working on the incident from PagerDuty’s mobile app.
  • CORRELATION OF MERAKI ALERTS WITH OVER 300 OTHER INTEGRATIONS- PagerDuty has the most integrations in the incident response space. With platforms like AWS Cloudwatch, AppDynamics, DataDog, and New Relic, the PagerDuty platform can correlate the alerts from these platforms and more to decipher the severity and escalation needed to resolve the issue.
  • BETTER WORK-LIFE BALANCE- Instead of being awakened in the middle of the night for seemingly random alerts, employees are only notified on incidents that require immediate action, thanks to PagerDuty’s ability to differentiate signal from the noise.

Frequently Asked Questions

You should consider using PagerDuty if: - You want to add the ability to customize notification rules for Meraki and your existing monitoring tools (i.e. text or call me if it’s high-urgency, send me a push notification or email if it’s low-urgency). - You want to extend agile incident management workflows to your existing environment with on-call scheduling, automated escalations, incident tracking, and more. - You want a single place where you can view the overall health of your systems and operations, no matter how many tools, services, or applications your team is managing.
Yes. PagerDuty allows you to group integrations into services that mirror your service-oriented architecture. Each PagerDuty service has its own associated notification and escalation rules (these are called “escalation policies”). This automatically routes issues to the people best able to resolve them. For example, you might want to create an escalation policy for your database administrator team, and use this policy for all services that integrate with database monitoring systems. This ensures that Wi-Fi problems are always forwarded to a Wi-Fi specialist.
PagerDuty can automatically group related alerts into a single incident to minimize noise while centralizing relevant context. Incident notifications are automatically sent using any preferred combination of phone calls, SMS, push notifications and emails. You can customize these notification methods (within the settings for each service), so that incidents dynamically select the right notification behavior depending on their severity, time of day, or during defined support hours.
We advise using an external ping service such as BasicState or Wormly to monitor your network connection and mail server. Of course, you can forward the error messages from these monitoring services to one of your PagerDuty services. This way, if your site loses network connectivity or your mail server crashes, the on-call engineer will be immediately notified by PagerDuty.

Contact

Email:

[email protected]

Website:

https://support.pagerduty.com/

Support Phone:

+1-650-989-2965