Real-time Crowd Intelligence Platforms

WaitTime is a patented, real-time and historical artificial intelligence software that uses state-of-the-art imaging techniques to monitor crowd behavior. The data generated from WaitTime software leverages operations and guest engagement platforms to enable real-time smart decision making, inform operations management, and engage guests in movement and distribution solutions.

Operations platforms include real-time dashboards and alerts as well as historical data reports. Guests are able to make crowd informed decisions on intuitive way-finding integrated into Cisco Vision digital displays and mobile applications. The WaitTime system assists with recognizing trends and aberrations in crowd behavior which more often than not indicates crowds are unevenly distributed.  The WaitTime platform not only provides historical reporting, but also real-time communication tools to help resolve crowd distribution inefficiencies. 

Key Features

Use Cases

  • Provide queue wait times by monitoring number of people in line by average rate of service.
  • Real-time concierge, crowd intelligent way-finding solutions to distribution issues.
  • Measure overall capacity across multiple entrances and exits.
  • Translate foot traffic into transaction sales.
  • Allocate service resources according to crowd demands.
  • Inform better business practices based on identifying crowd trends and abberations.
  • Identify inefficiencies and prioritize risk based on crowd data.
  • Use strategic messaging in Cisco Vision to direct guests based on real-time data.
  • Manage facilities based on documented crowd based loading.

Gallery & Videos

Customer Results

Crowd Intelligent Social Distancing

Large scale conference and event centers use WaitTime technology and Meraki cameras to enable safe return to occupancy. Real-time occupancy information is shared across multiple platforms including operations dashboards, alerts, and reporting. Security and cleaning personnel are able to manage crowds with up to date details and respond immediately. Capacities can be quickly managed and changed on a flexible system that allows for quickly changing events or Covid case mandates.